Privacy Policy for Refund Guard

Last Updated: September 26, 2026

Thank you for choosing Refund Guard ("we," "us," or "our"). This Privacy Policy explains what information we gather, how we use and safeguard it, and the choices you have regarding your data when you visit our website at https://www.refundguard.net or use our services (the "Service").

Your privacy matters to us. By using the Service, you consent to the data practices described in this policy. If you disagree with any aspect of this Privacy Policy, please discontinue use of the Service.

1. Information We Gather

1.1 Information You Provide Directly

When you create an account or use our services, we collect the following:

Email Address: Used to set up your account, deliver important notifications, and communicate with you about your subscription.
Authentication Credentials: We store a securely hashed version of your password. We never retain plain-text passwords on our servers.

1.2 Payment Information

We do not store your credit card or banking details on our infrastructure. All payment transactions are handled securely by Stripe, our PCI-DSS compliant payment processor.

1.3 Automatically Collected Information

We may use cookies and comparable technologies to gather non-identifying information such as your IP address, browser type, device specifications, and usage patterns. This data helps us improve the user experience, analyze trends, and optimize our services.

2. How We Use Your Information

We process your personal data for the following purposes:

Creating and authenticating your user account
Processing subscription payments and managing your billing
Sending transactional emails, including order confirmations and account updates
Delivering customer support and responding to inquiries
Monitoring your subscription status and plan details
Processing App Store refund notifications and updating their status
Enhancing the quality, functionality, and security of the Service

3. When We Share Information

We do not sell, rent, or lease your personal information to third parties. We only share data with service providers who help us operate the Service:

Stripe: Handles payment processing, subscription management, and invoicing on our behalf.

All third-party providers are contractually obligated to protect your data and use it solely for the purposes we specify.

4. Data Security Measures

We employ industry-standard technical and organizational safeguards to protect your personal information against unauthorized access, modification, disclosure, or destruction:

HTTPS/TLS encryption for all data transmitted over the internet
Secure password storage using cryptographic hashing
Protected database infrastructure with restricted access
Role-based access controls limiting data access to authorized personnel

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to deliver the Service and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. If you request account deletion, we will remove your personal data within 30 days, except where we are legally obligated to retain certain records.

6. Your Privacy Rights

Depending on your location, you may be entitled to exercise certain rights regarding your personal data:

Access: Obtain a copy of the personal data we hold about you
Correction: Request updates to inaccurate or incomplete information
Deletion: Request removal of your personal data, subject to legal exceptions
Restriction: Limit how we process your data under certain circumstances
Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected]. We will respond to valid requests within a reasonable timeframe.

7. Cookies and Similar Technologies

We use cookies to remember your preferences (such as language selection) and to enhance your browsing experience. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of the Service.

8. Children's Privacy

The Service is not directed at or intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can promptly remove it.

9. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will post the updated policy on this page and may notify you via email. We encourage you to review this policy regularly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Email: [email protected]

By using Refund Guard, you acknowledge that you have read and understood this Privacy Policy.