Welcome to Refund Guard. These Terms of Service ("Terms") form a binding agreement between you and Refund Guard regarding your access to and use of our website at https://www.refundguard.net and the services we provide (collectively, the "Service"). By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.
1. Key Definitions
"Refund Guard", "we", "us", or "our" refers to the Refund Guard service and its operators.
"User", "you", or "your" means any individual or legal entity that accesses or uses the Service.
"Account" means the registered user account required to access and use the Service.
"Subscription Plan" means any paid or trial subscription tier offered through the Service, including monthly and annual billing options.
"Checkout" means the Stripe-hosted payment page or session through which you subscribe to a plan.
2. Account Registration and Security
You must have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password. Any activity conducted under your account is your responsibility.
You agree to notify us immediately of any unauthorized use of your account or any other security breach.
3. Nature of the Service and Third-Party Platforms
Refund Guard provides a software-as-a-service platform designed to assist developers in monitoring, analyzing, and responding to App Store refund notifications for their own applications. We do not influence, control, or guarantee the outcome of any refund decision made by Apple or any other application store platform.
The Service integrates with third-party platforms including but not limited to the Apple App Store and Stripe. Your use of such third-party services is governed by their respective terms of service and privacy policies. You are responsible for maintaining your own accounts and authorizations with these platforms. We are not liable for any actions, changes, interruptions, or outages caused by third-party providers.
4. Free Trial Offer
We may offer a complimentary 7-day trial period for new subscribers. Unless otherwise specified, the trial will automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial expires.
We reserve the right to require a valid payment method to initiate a trial, and to modify or restrict trial eligibility or duration at our sole discretion.
5. Subscription Billing and Automatic Renewal
All subscriptions are set to renew automatically at the conclusion of each billing cycle (whether monthly or annually) unless you cancel prior to the renewal date. By subscribing, you authorize Refund Guard to charge your selected payment method through Stripe for recurring subscription fees and any applicable taxes in accordance with your chosen plan.
We may adjust pricing or feature offerings for future billing periods by providing reasonable advance notice (for example, via email or in-app notification). Updated pricing will take effect at the next scheduled renewal unless you cancel your subscription before that date.
6. Taxes and Currency
Subscription fees are quoted exclusive of value-added tax (VAT), goods and services tax (GST), sales tax, or any similar governmental levies. Where applicable, taxes will be calculated and collected by Stripe during the checkout process. You may provide a VAT or tax identification number at checkout, and Stripe will automatically determine and apply the appropriate tax treatment based on relevant regulations.
7. Plan Limits, Upgrades, and Downgrades
Each Subscription Plan may be subject to usage limitations. If you exceed the limits of your current plan, we may require you to upgrade to a higher tier, temporarily restrict certain features, or—where explicitly stated on the pricing page or in your checkout agreement—apply overage charges.
Upgrading your plan takes effect immediately and may result in prorated charges calculated by Stripe. Downgrading takes effect at the start of your next billing cycle. No refunds or credits are issued for unused portions of a billing period unless explicitly stated otherwise.
8. Cancellation and Refund Policy
You may cancel your subscription at any time through your Stripe customer portal. Cancellation becomes effective at the end of your current billing period, and you will retain access to the Service until that time. Canceling does not entitle you to a refund for the current billing period.
Once you have connected an application to Refund Guard or we have processed a refund notification on your behalf, you are considered to have begun using the Service, and no refunds will be issued for that billing period. You may still cancel to prevent future charges.
9. Acceptable Use Policy
You agree that you will not:
Use the Service for any unlawful purpose, to infringe upon the rights of others, or to circumvent the policies of any platform, including Apple's refund policies.
Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its systems, or other users' data. Reverse engineering or attempting to derive the source code of the Service is prohibited.
Resell, sublicense, or make the Service available to third parties without our explicit written permission.
10. Intellectual Property Rights
All intellectual property rights in the Service, including but not limited to software, design, trademarks, and documentation, remain the property of Refund Guard and its licensors. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your active subscription period.
Any feedback, suggestions, or feature requests you provide may be used by us without restriction or obligation to compensate you.
11. Privacy and Data Handling
Our collection and processing of personal data (such as your name, email address, and payment-related information) is described in our Privacy Policy.
You represent and warrant that you possess all necessary rights and consents to provide data to the Service and to instruct us to process that data on your behalf.
12. Confidentiality Obligations
Either party may disclose non-public information to the other in connection with the Service. The receiving party agrees to protect such confidential information using reasonable security measures and to use it solely as necessary to fulfill its obligations under these Terms.
13. Use of Your Name and Brand
We will not publicly display or use your name, trademarks, or logos for marketing purposes without obtaining your prior written consent.
14. Customer Support
Support is provided via email at [email protected]. We strive to respond within two (2) business days, and often sooner. Response times and support availability are provided on a best-effort basis and are not guaranteed.
15. Disclaimers of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will operate without interruption or be free from errors.
Refund decisions are made exclusively by Apple and other platform providers. Any recommendations, automation, or insights provided by the Service are offered as-is and do not guarantee any particular outcome.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, in no event shall Refund Guard be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data, even if we have been advised of the possibility of such damages.
Our total aggregate liability arising out of or in connection with the Service shall not exceed the total amount actually paid by you to Refund Guard for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.
17. Indemnification
You agree to defend, indemnify, and hold harmless Refund Guard and its affiliates from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your data, or your breach of these Terms.
18. Suspension and Termination
We reserve the right to suspend or terminate your access to the Service (in whole or in part) if you breach these Terms, fail to pay applicable fees, create a security risk, or as required by law. Upon termination, your right to use the Service ceases immediately. Any provisions of these Terms that by their nature should survive termination shall continue to apply, including but not limited to sections on intellectual property, privacy, disclaimers, limitation of liability, and indemnification.
19. Modifications to the Service and Terms
We may update or modify the features and functionality of the Service from time to time. We may also revise these Terms by posting an updated version on our website and, for material changes, notifying you via email or in-product notice. Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of those changes.
20. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"), without regard to its conflict-of-law principles. The courts of Hong Kong shall have exclusive jurisdiction to resolve any dispute arising out of or relating to these Terms, and both parties irrevocably consent to the personal jurisdiction and venue of such courts.
21. Notices and Communications
Notices to you may be delivered via email to the address associated with your account or through in-product notifications. Notices intended for Refund Guard should be sent to [email protected].
22. General Provisions
These Terms, together with your checkout agreement, the Privacy Policy, and the Data Processing Agreement, constitute the entire agreement between you and Refund Guard regarding the Service and supersede all prior or contemporaneous agreements on the same subject matter.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.